FAQs

If your questions are not listed here, please contact us.

How is Canvasback different from other interior vehicle protection?

Our liners contour the entire cargo area which includes the back of the second row seats and third seats if applicable. The goal is when you lay your seats flat for maximum cargo room, we have you covered! All seats work independently. Depending on the vehicle configuration, the custom cargo liners can come as either a one piece or have several pieces. Access points, such as; d-rings, child restraints, storage latches, etc. can be ordered with or without full coverage. We use a Hook/Loop fastening system where Hook tabs are sewn under the liner to grab the carpet in your car, keeping the liner securely in place.

Order Questions

When will I receive my order?
Can I change/cancel my order?
Why is my order taking so long?
When will I receive tracking information for my order?

Shipping

What are your shipping rates?
What shipping method do you use?
What if my shipment is returned back to Canvasback's facility?
What do I do if my package shows "delivered," but it is not there?

Product Information

What is Hook & Loop, OR How does Canvasback attach to the vehicle?
How does the liner stay in place?
How do I install my cargo liner?
Why is my vehicle not listed?
What fabrics do you use? Are they waterproof?
How do I clean my cargo liner?

Return Policy/Warranty

General Return Policy
Customization/Embroidery Return Policy
International Order Return Policy
Repair Service
Rescued/Discounted Liners
Warranty

Common Questions

Do you do special orders?
Can I make the cargo liner less slippery for my dog?
Will the hook strips (velcro) or self-adhesive strips damage my vehicle?
Do you offer any discounts? Do you have any sales?
Can the wrinkles from shipping be ironed or steamed?
Free Shipping
U.S. orders over $100
30 Days Return
Our goal is a happy customer
Secure Payment
100% secure payment
Top Customer Care
We provide dedicated support